How to Get Your Pet Started 

To get started, the first thing you need to do is call our office and schedule an appointment with one of our interviewers. Happy At Home will not provide service until we’ve met with you and your pet.

During our visit, we will get to know you and your pet, and will record various types of information including:

• Basic account information - Name, Address, etc.

• Pet information - Breed, age, etc.

• Feeding and watering schedules

• Medication information

• Any medical conditions

• Location of pet supplies

• Your vet’s name, number & address

• An emergency contact number

• Any other special concerns or needs you might have  

We will also explain all fees, and answer any questions you might have.

If you are starting an account for daily dog walking, you will meet   the individual who will be caring for your pet.

 

What you’ll need to get started:

• TWO sets of spare keys

Happy At Home will retain your security coded keys unless otherwise instructed. We require 2 sets of keys to avoid any interruption in service. Please test all keys. Keys will be returned by mail upon your request. A Key pick up or drop charge is $3.00

• Ample Supplies for your pet

Please check that you have adequate supplies (food, litter, etc.). ‘t will be charged $10 if a shopping trip is required, in which case w€ cannot guarantee that your pet will receive its normal brand of supplies.

• A Notepad and Pen

Please leave a dedicated notepad and pen in a visible place so that we can leave you a note about our visit.

 

If you will be traveling:

• Please inform us of when you will be leaving, a destination phone number, as well as when you expect to return. This information should be left on a note prior to your departure.

• If your pet requires medication, please leave us clear written instructions about medication including dates and amounts. We will be unable to administer medication if your pet resists. Please leave alternative instructions, your vet’s number, and your destination telephone number. All this information will be recorded on the contract and a copy provided to you.

• Upon your return, please call us and let us know that you arrived back on schedule and that your pet is safe in your care. We also would appreciate feedback on the care your pet and home receive while you were gone.